Exchange
1. Window (size & product)
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- Exchanges can be requested within 7 days of delivery
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Items must be:
- Unused, unwashed, and undamaged
- Returned with original tags & packaging intact
- Please upload clear images of the product and tags while raising the request
- All requests go through a quality check before approval
2. Size exchange
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- Exchange is subject to availability of the requested size
- Exchange option is available only 2 times per order
If size is unavailable:
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- Prepaid Orders: Only the product value will be issued as store credit
- COD Orders: Only the product value will be issued as store credit
- Shipping & COD charges are not included
Partial Exchange: You may exchange selected items from a multi-product order
3. Exchange for a different product
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- You can choose a different product instead of size exchange within 7 days
- Subject to availability
Pricing Adjustments:
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- Higher value item → Pay the difference
- Lower value item → Balance issued as store credit
Returns
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- We do not offer monetary refunds (no bank/UPI/card refunds)
- All approved returns are issued as store credit only
- Store credit valid for 1 year from date of issue
- Can be used on any future purchase
- Request within 7 days of delivery
- Item must be unused, unwashed, with tags intact
- Upload product & tag images for verification
- Shipping & COD charges are non-refundable
1. Pickup & Shipping Process
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- Reverse pickup is available in most locations
- If reverse pickup is available: A ₹99 return/exchange handling fee applies (covers pickup, inspection & processing)
- If reverse pickup is NOT available
o You may self-ship the product
o Courier cost will be reimbursed up to ₹200 with valid proof
o Handling fee of ₹99 still applies
2. Partial Returns
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- Allowed for orders with multiple items
- Handling fee is charged once per order
Damaged or incorrect product
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- Report within 48 hours of delivery
- Share clear images of product & packaging
- After verification, we will offer replacement or store credit, based on your preference
Non-Returnable Items
The following are not eligible for return or exchange:
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- Final sale items
- Orders placed under BOGO or similar offers (no partial return/exchange allowed)
A Quick Note
Every return and exchange is carefully reviewed to ensure fairness for both you and our team. We truly appreciate your understanding and support 💛